What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account was deactivated

    Asked by Mauricio González  on February 28, 2015 at 05:15 PM


    I cannot login to Jotform.

    "Due to terms of use violation, your account has been suspended. If you think this is a mistake please contact us to resolve this issue."

    I think this is a mistake, or at least I am not aware of what Term I violated.

    Can you help me understand?

    I need to start working on my account as soon as possible.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 28, 2015 at 08:08 PM

    I tried to trace an registered account with your email address "******na*ive@gmail.com", but only a guess account seems to be related with it. Please take in consideration that guest accounts relies on browser's cache, whatever happens to the cache, forms created on a guest account may get lost or purge.

    Please go to www.jotform.com to register a free account if you have not done it yet, if you have, please provide us the account username or the URL of a form created in it, so we can trace your account and re-activated if needed.