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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I being billed twice each month

    Asked by avriloconnor on March 01, 2015 at 02:52 PM

    Despite the fact that I removed one card with another I am being billed out of 2 different bank accounts for 2 different amounts Professional Monthly and Monthly economy - looks like its been happening for several months.

     

    I have attached the screen shot from my account.

     

    By the way there is no single way of contacting anyone at jot form via email or phone etc.? So how can you service customers?

    Avril O'Connor

    Screenshot
    billed professional different card
  • Profile Image
    JotForm Support

    Answered by BDAVID on March 01, 2015 at 05:29 PM

    I see you have been double charge since October, I cancelled the $19.95 subscription(32949269), two monthly charges of $19.95 have been refunded, and the rest has been prorated, so you will be charge for your Professional subscription(INT150218-1110-50781B) until May 18th

    If you need anything else, please open a new thread, we will be glad to assist you.