Why am I being billed twice each month

  • Profile Image
    avriloconnor
    Asked on March 01, 2015 at 02:52 PM

    Despite the fact that I removed one card with another I am being billed out of 2 different bank accounts for 2 different amounts Professional Monthly and Monthly economy - looks like its been happening for several months.

     

    I have attached the screen shot from my account.

     

    By the way there is no single way of contacting anyone at jot form via email or phone etc.? So how can you service customers?

    Avril O'Connor

  • Profile Image
    BDAVID
    Answered on March 01, 2015 at 05:29 PM

    I see you have been double charge since October, I cancelled the $19.95 subscription(32949269), two monthly charges of $19.95 have been refunded, and the rest has been prorated, so you will be charge for your Professional subscription(INT150218-1110-50781B) until May 18th

    If you need anything else, please open a new thread, we will be glad to assist you.