What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submit button doesnt seem to be working as well as the upload video

    Asked by Erika Barsby  on March 01, 2015 at 07:16 PM


    there is the screenshot.

    I uploaded video then when it hits 100% it just shows that screen ^ a split second after. Then I tried to hit submit and it doesnt seem to be submiting

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Charlie on March 02, 2015 at 03:22 AM


    I've tested your form and you should receive a notification on it. It submitted in my end and you'll see a test image and test video in your submissions. I see that you are using the Kloudless File Upload, could you try using the default File Upload field instead?


    Also, may I know if your form is embedded to a website where you do the test submission? If so, you might need to use the iFrame embed code instead: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. I've also cleared your form's cache just to make sure. 

    Do let us know if this solves the problem.

    Thank you.