Excel,csv and PDF generator doesn't work

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    vlinderdreef
    Asked on March 02, 2015 at 03:37 AM
    {"error":"WKPDF didn't return any data. <pre>Loading pages (1\/5)\n[> ] 0%\r[======> ] 10%\r[============================================================] 100%\rError: Failed loading page http: (sometimes it will work just to ignore this error with --ignore-load-errors)\n<\/pre>","success":false,"duration":"0.315"}

    This code we get if we want to download a pdf-file from our forms.
    the excel generator doesn't work also.
    When will this error be fixed?

    Greatings
    Tom Verschraege
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    TeomanAlsan
    Answered on March 02, 2015 at 03:43 AM

    I have the same issue. Please help.

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    Welvin
    Answered on March 02, 2015 at 08:51 AM

    Hi Tom,

    Our apologies! But downloading your form submissions to any format in the form submissions page gives me no issues. I've tried it in your last form ID which is http://www.jotformpro.com/form/50601945963964

    The Get PDF, PDF, Excel and CSV worked fine here. It must be a temporary problem so please kindly try it again and update us here.

    Thank you and I look forward to your reply.

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    Welvin
    Answered on March 02, 2015 at 08:52 AM

    @TeomanAlsan,

    I have already responded to your own thread. Kindly check http://www.jotform.com/answers/525046.

    Thanks

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    TeomanAlsan
    Answered on March 02, 2015 at 08:54 AM

    My problem continues