What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
You only have two submissions in your last form ID http://www.jotformpro.com/form/50553465588970 and excel file is downloading fine. It must be a temporary problem so please kindly try it again and update us here if the problem persists.
Thank you and I look forward to your reply.