Submissions are missing in the generated Excel File

I was downloading without problems before, but when I tryed today it just download 2 times and no information one the users.

What's the problem and how it can get fixed?

Thanks,

Pedro

Hi Pedro,

Your last form ID is http://www.jotformpro.com/form/50403004061939. Downloading your form submissions to my end gives me no problem so it must be a temporary problem. Please kindly try to download the submissions again and let us know if the problem persists.

I look forward to your reply.

Thank you for reporting!

Hi, i have the same problem, but i have a lot of submissions, +13.000 and the excel gets corrupt

Hi Welvin,

I still have the same problem when downloading.

The one I'm trying is the MODELO CAPCAR TURMA 4

http://www.jotform.com/submissions/50403004061939

Still only download a 7 kb file as I sent a print. I tryed more then one computer here in the office.

Thanks,

Pedro

@plannacional,

I see you have posted the same problem into this thread: http://www.jotform.com/answers/525170-I-cant-download-the-data#0. Will respond to it shortly.

Thank you!

Hi Pedro,

Please check your email for the excel file. And our developers have just found out the cause and fixed it a while ago. Please try to download it again and see how it goes.

Thanks

Still the same when downloading... I already relogged and tryed again and still the same.

I don't know what's the problem, but thanks for the file you sent. At least for what I needed now I can work.

Now it's working!

Thanks!

Thank you for the update and I'm glad that downloading is working correctly now.

Regards