Submissions are missing in the generated Excel File

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    cursocapcar
    Asked on March 02, 2015 at 06:28 AM

    I was downloading without problems before, but when I tryed today it just download 2 times and no information one the users.

     

    What's the problem and how it can get fixed?

     

    Thanks,

    Pedro

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    Welvin
    Answered on March 02, 2015 at 08:35 AM

    Hi Pedro,

    Your last form ID is http://www.jotformpro.com/form/50403004061939. Downloading your form submissions to my end gives me no problem so it must be a temporary problem. Please kindly try to download the submissions again and let us know if the problem persists.

    I look forward to your reply.

    Thank you for reporting!

  • Profile Image
    plannacional
    Answered on March 02, 2015 at 08:53 AM

    Hi, i have the same problem, but i have a lot of submissions, +13.000 and the excel gets corrupt

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    cursocapcar
    Answered on March 02, 2015 at 09:11 AM

    Hi Welvin,

    I still have the same problem when downloading.

    The one I'm trying is the MODELO CAPCAR TURMA 4

    http://www.jotform.com/submissions/50403004061939

    Still only download a 7 kb file as I sent a print. I tryed more then one computer here in the office.

     

    Thanks,

    Pedro

  • Profile Image
    Welvin
    Answered on March 02, 2015 at 09:14 AM

    @plannacional,

    I see you have posted the same problem into this thread: http://www.jotform.com/answers/525170-I-cant-download-the-data#0. Will respond to it shortly.

    Thank you!

  • Profile Image
    Welvin
    Answered on March 02, 2015 at 09:21 AM

    Hi Pedro,

    Please check your email for the excel file. And our developers have just found out the cause and fixed it a while ago. Please try to download it again and see how it goes.

    Thanks

  • Profile Image
    cursocapcar
    Answered on March 02, 2015 at 09:28 AM

    Still the same when downloading... I already relogged and tryed again and still the same.

    I don't know what's the problem, but thanks for the file you sent. At least for what I needed now I can work.

  • Profile Image
    cursocapcar
    Answered on March 02, 2015 at 09:45 AM

    Now it's working!

    Thanks!

  • Profile Image
    Welvin
    Answered on March 02, 2015 at 10:07 AM

    Thank you for the update and I'm glad that downloading is working correctly now.

    Regards