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e_rubioAsked on March 2, 2015 at 7:33 AM
Hello,
I use Jotform for almost a year and I am very happy with it. It use to work very well but today I can not make a Excel list from the information the users uploaded in my form. When I do the export the excel file is empty.
Can you please help me.
Thank you very much.
Emma Rubio
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hasan JotForm DeveloperReplied on March 2, 2015 at 8:06 AM
Hi Emma,
I tried to export Excel as you mentioned however I didn't encounter any problem.
Could you please try again and if the problem persist let me know which of your form has problem?
Have a nice day.
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lukasz_draminskiReplied on March 2, 2015 at 8:28 AM
I have same issue. Export to EXCEL or CSV generates empty file
Export to PDF generates error:
{"error":"WKPDF didn't return any data.
Loading pages (1\/5)\n[> ] 0%\r[======> ] 10%\r[============================================================] 100%\rError: Failed loading page http: (sometimes it will work just to ignore this error with --ignore-load-errors)\n<\/pre>","success":false,"duration":"0.325"} -
KadeJMReplied on March 2, 2015 at 11:02 AM
Thank you for reporting this issue and we do understand that you are experiencing the same problem as the original user with a similar issue but I have moved your issue to this new thread.
In the future we ask that you please open up your issues if separate from the original via a new thread and thank you for your cooperation in advance.