What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Still getting caught by spam

    Asked by clittle on October 25, 2011 at 09:26 AM

    Some mail makes it through but much is still caught by spam.

    Page URL:

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    Answered by fxr on October 25, 2011 at 09:54 AM

    Do you mean some submission notification mails are getting dumped into your spam folders by your email service?


    If so, have you tried adding noreply@jotform.com into your trusted senders list?

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    Answered by clittle on October 25, 2011 at 10:04 AM

    Yes.  I tried adding noreply@jotform.com and sent a test email but it went to spam and it said the sender was my email address instead of noreply.  Maybe because it was a test??? I will try to fill out the form online and see what happens.

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    Answered by fxr on October 25, 2011 at 10:20 AM

    It really shouldnt matter if it was a test or not.

    I dont really see much wrong with how you have configured the notification emails in your form.

    One thing you could try is changing is the Sender Name to JotForm, just to see if it makes any difference.


    Do that for both Notifcation configurations. While on that point, is it one or both of the notification setups you are having this problem with?


    I have noticed another issue with how your form is embeded into your webpage.


    The line I have highlighted in the head section of your web pages source is unnecessary. Can you remove it?