What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Auto Delete Submission App doesn't automatically restore the account File Storage limit

    Asked by att33 on March 02, 2015 at 10:41 AM

    Would it be possible to clear out my current upload space to match the current files that I have stored on Jotform.  I will then just manually delete the new submissions until the auto submission deleter is fixed.  Right now I only have three submissions, which totals to 0.527 mB, but my current upload space is 39.64 mB/100mB.

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    JotForm Support

    Answered by Welvin on March 02, 2015 at 12:09 PM


    Our apologies! I have now restored your file storage limit and I have now submitted this thread to our developers for further investigation.

    If there are updates, you should know it via this thread.

    Thank you for reporting!