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    Email setting changed, don't get email notifications anymore

    Asked by amybee4182 on October 25, 2011 at 11:09 AM

    I have three forms that send email notifications and they were working properly and now all of a sudden we aren't getting notifications anymore. Nothing on the forms has been changed. I tried to send a test email, but even that does not send.

  • Profile Image

    Answered by AtacanC on October 25, 2011 at 12:16 PM

    Hi Amybee,

    First off, we apologize for any inconvenience this may have caused. As i see you've already set the sender e-mail to noreply@jotform.com. Did you check your junk mail folder? I sent a test email using your form to my personal email address and i was able to get the notifications. You can also add those ips below to your whitelist.

    174.34.57.214

    174.34.57.216

    174.34.57.218

    174.34.57.219

    208.117.50.251

    If you still experience the same problem, please do let us know. So we can investigate further.

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    Chief Technology Officer

    Answered by eee on October 29, 2011 at 05:37 AM

    Dear Amybee4182,

    According to our investigation, our email system seems to deliver your email to your email service provider.

    If your problem still continues, please contact with your email service provider about whitelisting our IP addresses below.

    Kindest Regards,

    Ertuğrul.

     

    Proof of Delivery : Oct 29 05:30:36 ying sm-mta[25794]: p9T9UaYZ025794: to=, delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=30000, relay=mail1.potashcorp.com. [198.169.6.80], dsn=2.0.0,stat=Sent (Ok: queued as C801D10646C3)