What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When my clients click on 'Save and Continue' and then return to the form, their previous answers have not been stored? Is it possible to save progress

    Asked by theblackchair on October 25, 2011 at 12:10 PM
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    JotForm Support

    Answered by NeilVicente on October 25, 2011 at 12:41 PM

    Have you followed the instructions in this user guide thoroughly? If yes, then you should know that your clients should access the form in this format:


    where email is replaced by your client's email address. The email serves as your client's session id, where the filled out details will be saved to.

    If you have further questions about this topic, just let us know.