What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My paypal form can be submitted without making any payment

    Asked by Breathconference on March 02, 2015 at 07:21 PM

    I can submit registration but it will not collect payment 

    Page URL:

  • Profile Image

    Answered by raul on March 02, 2015 at 10:45 PM

    I've checked your form and I was redirected to the PayPal gateway when I submitted the form.

    However, I noticed that the registration amount can be entered manually. Is this how your form should work? I'm asking this because the field is not required which means that the form can be submitted without entering a payment quantity in that field and zero is a valid payment amount.

    I suggest you to add a minimum registration fee (it can be $1 for example) instead so the form cannot be submitted without making a payment.

    Hope this helps.

    If you require further assistance, please let us know.

  • Profile Image

    Answered by Breathconference on March 02, 2015 at 11:12 PM

    Did you have to create a paypal to make the payment?

  • Profile Image
    JotForm Support

    Answered by Welvin on March 03, 2015 at 06:37 AM

    Since you are using Paypal Pro, users have the option to pay using their Credit Card directly in the form without creating a Paypal account. If users will choose Paypal, they still have the option to Pay using Credit Card and the option to create an account after, but in the Paypal Payment Page.

    Thank you and let us know if you have any further questions.


  • Profile Image

    Answered by Breathconference on March 03, 2015 at 08:09 AM

    When people type in the credit card information and register the money does not come out 

  • Profile Image

    Answered by Sean on March 03, 2015 at 10:09 AM

    I am not entirely clear here but if my assumption is correct, are you saying the amount entered is not charged to the user's credit card after submission? Did you check the transaction history in your Paypal account to see if it was listed?

    This guide might be useful:

  • Profile Image

    Answered by Breathconference on March 04, 2015 at 08:33 AM

    When I choose to put my debit card information in the form and submit. It does not process the payment...which forces us to make people use the paypal option that requires them to create a account.    

  • Profile Image

    Answered by raul on March 04, 2015 at 09:47 AM

    You should see if your PayPal account is Pro, since the integration that you're using is for Pro accounts, you can see more about this here: http://www.jotform.com/help/183-Difference-Between-PayPal-PayPal-Pro

    Also, you can modify your PayPal account (as long is a Business account) so it won't be necessary to create an account to process the payment. Please check this thread: http://www.jotform.com/answers/408223#514110 for more information about the option you need to change.