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    Some of my clients cannot make payment due to Invalid Configuration error

    Asked by leebarrowphotography on March 02, 2015 at 11:51 PM

    Customers unable to make payment due to this error:  Invalid Configuration This transaction cannot be processed due to an invalid merchant configuration.

    I have Paypal Pro attached as well as credit/debit card payment.  Why is this happening?

    Page URL:
    http://www.jotform.us/form/50060637404143

    payment due Make credit card transaction attached
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    JotForm Support

    Answered by Welvin on March 03, 2015 at 07:15 AM

    Hi,

    The problem is most likely related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that your PayPal account is ready to accept PayPal Payment Pro transactions. You might consider contacting PayPal Support to get the assistance in this case. 

    For Paypal Pro, please check the following guides:

    http://www.jotform.com/help/276-How-to-Enable-IPN-for-Paypal

    http://www.jotform.com/help/284-How-to-Obtain-PayPal-API-Credentials 

    Thanks