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    I am receiving emails with partially filled out forms

    Asked by Shanna  on March 03, 2015 at 10:44 AM

    I've received hundreds (700 & still going since last night) of blank forms; the only fields that are populated are the zip code & quantity fields.

     

     

    blank forms receiving populated
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    Answered by Ben on March 03, 2015 at 12:00 PM

    I can not find any account (with jotforms) associated with your email.

    Could you please tell us your account username and we would be happy to check what is going on?

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    Answered by Ben on March 03, 2015 at 01:32 PM

    I can only find one account that might be related to this called jryan.

    Please note however that we can not assist you with any issues related to this account unless you contact us from the same email address used for that account or unless you log into that account for privacy and security reasons.

    We can only assist you with the issues related to the account named: Shanna25, but there are no forms.

    Please come to this thread after logging into the account mentioned above (jryan) if the issue is with the emails on that account and we would be happy to assist.

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    Answered by jryan on March 03, 2015 at 02:47 PM

    Hi Ben,

     

    I am the account owner for this jotform. Can you please help with the issue that we are having?

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    Answered by Ben on March 03, 2015 at 02:54 PM

    OK, thank you for posting from your account - confirming the request.

    We would only need to know if this is made on the same jotform and if so what is the jotform so that we can check it out for you?

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    Answered by jryan on March 03, 2015 at 03:01 PM

    Rabies Tag Order Form: Bell Shape seems to be the culprit. I have gone in and hit embed form and checked the secure box on all the Rabies Tag Order Forms and I wanted to see if that would make a difference in the "Ghost submissions." 

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    Answered by Ben on March 03, 2015 at 03:34 PM

    I thought that the fields might have been marked as not required, but see that they are.

    Can you tell us where the form is embedded (the page where it is embedded) to see how it was embedded since per what I see it seems that Google bot submitted them.

    I will now reduce the counter for you for 800 submissions, but please do not remove them from the submissions panel for now so that our developers can take a look into this - if needed as well.

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    Answered by jryan on March 03, 2015 at 03:57 PM

    https://secure.jotformpro.com/form/22416973412957

     

    This is the link where the form is embedded.

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    Answered by Ben on March 03, 2015 at 04:06 PM

    OK, that is direct link to the jotform. I presume that you do not have the jotform embedded on some page on your website then - you just post the links to the jotform?

    I do hope that you do not mind these questions, I have already lowered your submissions count as mentioned, but we need to understand what had happened and how in order to make sure that it does not happen again.

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    Answered by bbrett on July 10, 2015 at 06:06 AM

    I am having this problem too. The form is also solo, not embedded anywhere:

    http://form.jotformpro.com/form/50673008341953

     

    I'd be grateful if you could advise asap as the form is only a few weeks old and I now dread jryan's fate!

    The difference though (as far as I can gather from the above) is the forms populate our email but not the jotform submission table? Example that came in on 7th July but nowhere to be found in submissions:

    Submission ID 312081215802443833
    Submission Date 07-07-2015 13:26:55

     

    Thanks so much, Becca

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    JotForm Support

    Answered by Boris on July 10, 2015 at 10:30 AM

    Becca, please note that we can only assist with a single issue per thread. To avoid any confusion and so that we can better assist you, your post has been moved to its own thread:

    http://www.jotform.com/answers/607501

    We will be assisting you there shortly. Thank you.