What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do i change billing information?

    Asked by jaymckk on October 25, 2011 at 02:46 PM
  • Profile Image
    JotForm Support

    Answered by Mike_T on October 25, 2011 at 04:18 PM

    Thank you for contacting us.

    I would like to inform you that we are using PayPal and Plimus payment processing services. As far as I can see you have paid by Credit Card, that is why in order to access the billing information you should log in to your Plimus account. Please follow the next steps to access your Plimus account:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Log in to Plimus.

    If you need any other assistance please feel free to contact us.