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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving any email submissions

    Asked by bahogan on March 03, 2015 at 10:52 AM

    I have noticed that since about mid January, I'm not receiving any submissions via email for any of my forms. They all have email set up, and have worked just fine in the past.  Now emails have just completely stopped. I have tested it and gotten no emails, and checked my spam and they're not there either.  

    Here are my forms that aren't working:






    Thanks for your attention!  

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    JotForm Support

    Answered by BJoanna on March 03, 2015 at 11:35 AM

    After checking your form I found that they all have same email address. That email address was on bounce list. Our system gave following result:


    barb@barbhoganphoto.com is IN  the bounce list 

    Reason(s) : soft-bounce

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list:



    Please test your form and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.