What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We need to close the account.

    Asked by TRANSLAND on March 03, 2015 at 10:55 AM

    What steps do we need to take to close the account. We no longer need this service.

    you can reach me at  cpreisinger@drivetransland.com   or (417) 829-1240. Thanks for your help!

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    Answered by Shadae on March 03, 2015 at 12:18 PM

    Hi Transland,

    I am seeing that you current have a Premium subscription on your account, to confirm, you would like to know how to downgrade your account back to our free plan?

    Please follow the steps below to downgrade your account:

    1. Click on the Profile icon in the upper right

    2. Select "Account"

    3. Select "Billing" from the left panel

    4. Select "Switch Plan" on the free account option

    I hope this helps. Please inform us if you need further assistance.

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    Answered by TRANSLAND on May 22, 2015 at 12:13 PM

    I did this in March and we have since received 2 more bills. Please help get this stopped.

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    Answered by TRANSLAND on May 22, 2015 at 12:45 PM

    I just received a message stating this message was already addressed but we are still being billed. Can you please stop the billing?

    Connie Preisinger


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    JotForm Support

    Answered by BDAVID on May 22, 2015 at 12:46 PM

    Your subscription(account ID: 49402230) has been canceled, and the last charge refunded. Your account is now back to free status, do you want us to delete your account?

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    Answered by TRANSLAND on May 22, 2015 at 12:48 PM

    Thank you for your help. I would like to keep it in free mode for the time being, we just need the charges to stop. Connie Preisinger

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    JotForm Support

    Answered by Aury on May 22, 2015 at 01:14 PM

    Your account now remains as a Free-Active account, you may continue to use our services and enjoy the privileges of a free account.

    If any further assistance is needed please do not hesitate to contact us.