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  • Profile Image

    TEXT field in the Form is not updated with the current updated form

    Asked by ztwersky on March 03, 2015 at 06:05 PM

    No matter what changes I do and save to my forms, it doesn't change on my site. What's wrong?

    Page URL:
    http://www.vinewoodstudios.com/form-events.html

    Screenshot
    not updating form not updating My Forms site
  • Profile Image
    JotForm Support

    Answered by jonathan on March 03, 2015 at 06:17 PM

    Perhaps you just need to clear your browser's cache to see the updated form in the website.

    I currently can see it the same on the form http://www.jotform.me/form/42405834191452 and on the website 

    form:

     

     

    website:

     

    Please let us know if issue persist.

    Thanks.

     

  • Profile Image

    Answered by ztwersky on March 03, 2015 at 06:20 PM

    If you also are seeing the wrong text then it's a not a cache problem. I also see the wrong text if I go to links you did. When I edit the form - I see the new text, save it, but it's not updating on the website.

  • Profile Image

    Answered by ztwersky on March 03, 2015 at 06:26 PM

    Just tested it again. Made a change, saved. Didn't update on website.

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    JotForm Support

    Answered by jonathan on March 03, 2015 at 06:33 PM

    I apologize for my mistake earlier. I now understand the problem. 

    Yes you are correct. That TEXT field changed was not reflecting on the form itself even when using the direct URL of the form http://www.jotform.me/form/42405834191452

    I currently could not determine yet the cause as to why it is like that.

    I will investigate further. I will get back to you as soon as I figure out the caused of issue.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on March 03, 2015 at 06:49 PM

    I was able to find the caused of issue.

    It was the language setup on the form http://www.jotform.me/form/42405834191452

     

    Please try removing the language tool setup on the form. You can just re-add it again later after checking that the form is now updating us needed.

    I cloned your jotform and removed the language tool, and it fixes the issue on my cloned version

    http://www.jotformpro.com/form/50617201460948

     

    Let us know if issue remains.

    Thanks.

     

     

     

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    Answered by ztwersky on March 04, 2015 at 02:26 AM

    Ok, first, thanks! Second, can you please try to think why I had added this language in the first place? It seems to be displaying Hebrew just fine on my website without any defined languages set. Why would I have added a language in the settings?

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    Answered by raul on March 04, 2015 at 08:51 AM

    I'm sorry, but I don't understand your question.
    I've checked your site and it seems like you've removed the HTML field.

    Do you still need our help? If so, please let us know and we'll be happy to provide assistance.
    Thank you.

  • Profile Image

    Answered by ztwersky on March 04, 2015 at 08:56 AM

    Yes, I removed that specific text field. I'm asking if I need that HEBREW lang in the lang settings. Why was it there in the first place? Must I have that in order for the form to be viewable in Hebrew? It seems to display Hebrew fine on the website without the added HEBREW in the settings but I want to make sure that I can leave it without the setting and the form won't cause problems in the future.

     

     

  • Profile Image

    Answered by raul on March 04, 2015 at 10:08 AM

    This option is used to create multilingual forms, in your case you're not creating a multilingual form so it's not necessary to add the Hebrew language. You can continue working with your form without adding the language.

    Thanks.