What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancel membership

    Asked by mrssmith1982 on March 04, 2015 at 08:04 PM

    please cancel and refund me my money.


    thank you

  • Profile Image

    Answered by Shadae on March 04, 2015 at 08:32 PM

    Hi mrssmith1982,

    I am seeing that you recently successfully upgraded your account to our Premium monthly subscription (INT150305-9714-32216) for $9.95.

    As requested, I have canceled your subscription and refunded your payment of $9.95. Please allow 2 - 3 business days for the refund to be processed.

    Your account has been returned to our Free Plan.

    Please inform us if you need further assistance.