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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Clients getting error message when submitting form

    Asked by mjakatb on March 04, 2015 at 09:19 PM

    Hello, My clients keep getting the following error message when trying to submit form. PLEASE HELP!!

    Page URL:
    https://secure.jotform.us/form/50415342343142

    Screenshot
    message submitting form Getting JotForm uploads height jpg
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    JotForm Support

    Answered by ashwin_d on March 04, 2015 at 11:40 PM

    Hello mjakatb,

    I'm sorry for the trouble caused to you.

    I did test your form and I am unable to replicate the issue you are having. I was able to submit your form successfully and I was redirected to PayPal checkout page. Please check the screenshot below:

     

    Have you embedded your form in your web page? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!