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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error when trying to pay with a credit card using PayPal

    Asked by shawnphickey78 on March 04, 2015 at 11:06 PM

    I have created a Jotform and integrated it with a PayPal business account.  After selecting my products and clicking the payment/checkout button it takes me to the PayPal site where I enter my credit card information.  But it doesn't accept any of my credit cards that I attempt to pay with.  All of the credit cards I've tried are valid and I've attempted to enter the information multiple times, but every time I receive the following error...

    "The card you entered cannot be used for this payment. Please enter a different credit or debit card number."

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    Answered by shawnphickey78 on March 04, 2015 at 11:21 PM

    Problem solved.  My credit cards were already associated with another paypal account.  

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    Answered by Shadae on March 05, 2015 at 07:20 AM

    Hi shawnphickey78,

    We are happy to hear that you have been able to have this issue resolved.

    Please feel free to contact us if you need any additional assistance.

    Thank you for using JotForm!