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  • Profile Image

    I do not receive the edit_link URL in the email.

    Asked by rbeazley on March 05, 2015 at 03:01 AM

    Hi,

    I have followed the steps above. However when I test the form the {edit_link} is not in the email.

    Form is http://form.jotform.co/form/50402943022846

    Thanks



    This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date

    JotForm email thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 05, 2015 at 08:34 AM

    Hello rbeazley,

    Upon checking your form, I did not find any issue with that. You have added the {edit_link} correctly in the autoresponder email alert. The email address you input in your form field should receive autoresponder email with the edit link correctly.

    I tested your form by sending a test submission in your form. The autorespnder email that I received does display the edit link correctly. Please check the screenshot below:

     

    I would suggest you to test your form again and check the inbox of the email ID which you use in form submissions. You may also like to check your spam folder and see if the emails are there.

    It seems you are using the same email address in notification email alert and on the form's email field as well. I would suggest you to use some other email address in your form which testing and see if you receive the autoresponder email with edit link.

    Thank you!

  • Profile Image

    Answered by rbeazley on March 08, 2015 at 08:15 PM

    Hmm interesting.  Thanks for that.

    The form has both Notification and Auto Responder setup.

    If the Notification email is the same one that you enter as the email address when submitting a response, then the Notification email is the only one you get.  You do not get the email via the Auto Responder process.

     

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 09, 2015 at 12:06 AM

    Hello rbeazley,

    No. If the same email address is used to receive notification email and autoresponder email, you should actually receive both the email alerts.

    Did you check your spam folder and see if the autoresponder email ended up there. I am not sure why you are not receiving the autoresponder email but you have configured the autoresponder email alert correctly in your form. That is the reason why I suggested you to test your form by with some other email address in email field.

    Please be noted that you can also use your email address to send submission emails. You should actually add "Custom Sender" email in your account. The following guides should help you: 

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Thank you!