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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    email is not working

    Asked by JCLAUDIOSGO on March 05, 2015 at 07:49 AM

    please, I'm trying to register another email to send forms a test with a gmail account), but is generating error

     

    Error occured please try again: SMTP connect () failed.

     

    my email account

     

    jclaudio.sgo@gmail.com

     

     

    Hostname: smtp.gmail.com

    Port: 587

    Username: jclaudio.sgo@gmail.com

    Security Protocol: SSL

     

    FOR ANY FORM

     

    Jorge - Brazil

    Page URL:
    http://form.jotformz.com/form/50354456097661

    email protocol register SMTP
  • Profile Image
    JotForm Support

    Answered by KadeJM on March 05, 2015 at 10:16 AM

    I see you're having an issue with getting your email address to work via the SMTP Setup.

    When you first start to set it up you should receive an email to verify and authenticate your gmail account with the smtp setup.

    Have you completed that?