email is not working

  • JCLAUDIOSGO
    Asked on March 5, 2015 at 7:49 AM

    please, I'm trying to register another email to send forms a test with a gmail account), but is generating error

     

    Error occured please try again: SMTP connect () failed.

     

    my email account

     

    jclaudio.sgo@gmail.com

     

     

    Hostname: smtp.gmail.com

    Port: 587

    Username: jclaudio.sgo@gmail.com

    Security Protocol: SSL

     

    FOR ANY FORM

     

    Jorge - Brazil

    Page URL: http://form.jotformz.com/form/50354456097661
  • KadeJM
    Replied on March 5, 2015 at 10:16 AM

    I see you're having an issue with getting your email address to work via the SMTP Setup.

    When you first start to set it up you should receive an email to verify and authenticate your gmail account with the smtp setup.

    Have you completed that?