Responder email not displaying link and other customization

  • annieprice
    Asked on March 5, 2015 at 8:57 AM

    Hi there, I have set up an autoresponder email for my form Sapphire Receipt that has a link contained within the body of the email. When the email is received, this link is missing along with any customisation that I have done to the email.


     
     

    		 

     

     

    Question

    Answer

    Payee

    annie price

    Payment received

    Summer Term - Diamonds

    Amount Received

    £75

    E-mail

    sapphiregymnastics@gmail.com
    		 
         
     


    Thanks 

  • Carina
    Replied on March 5, 2015 at 10:43 AM

    I inspected the form and you have different configurations for the email notification (which is sent to you) and the auto-responder (sent to the user):

    Email Notification

    Responder email not displaying link and other customization Image 1 Screenshot 40

    Auto-responder:

    Responder email not displaying link and other customization Image 2 Screenshot 51

    I made a test submission and received the auto-responder with the link:

    Responder email not displaying link and other customization Image 3 Screenshot 62

    If you wish the email notification to display these information also you can edit also the email notification.
    Let us know if we can assist you further.