What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will I be able to download files once I switch my plan to Free?

    Asked by nsac2015 on March 05, 2015 at 11:15 AM

    Good morning,

    We used JotForm for an annual event to collect workshop proposals.  We will not be sending out anymore surveys and was considering discontinuing the service.  If we do discontinue the monthly service, would we still have access to the documents that were uploaded as long as we have the hyperlinks saved? Example below:



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    JotForm Support

    Answered by Kiran on March 05, 2015 at 12:43 PM

    I see that your account is now holding Premium subscription plan. You can downgrade your JotForm account to Free plan so that you'ld be able to access your previous records without any issue. The free plan is bundled with 100 free submissions every month and a storage space of 100MB. If your account is having more than 100MB of files, you might need to delete some submissions to clear the storage space. Since the current storage space occupied is below 100MB, it is not required to delete any submissions at the moment and you'll be able to access the documents attached to the submissions.

    Hope this information helps!

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    Answered by nsac2015 on March 05, 2015 at 01:34 PM

    Perfect - thanks