What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I send submissions to my email and also to the users email?

    Asked by iberlucio on March 05, 2015 at 12:00 PM
    I wanted the JotForm send submissions to my email and the User receives another,

    but JotForm do one or the other, not both options.

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    JotForm Support

    Answered by KadeJM on March 05, 2015 at 12:07 PM

    I see that you want to send submissions to your own email as well as the users.

    We actually do have both options so I'm not sure where you got that information since it is incorrect.

    In order for your jotform(s) to send an email to your own email address you must set up an Email Notification. 

    Whereas in order for your jotform(s) to send submissions to the user's email address you must set up an Autoresponder.

    Both of these can work together at the same time once set up properly on your jotform but they work separately from one another and the autoresponder requires an email field to be able to send back to your users.

    I highly recommend reading these two guides below to learn how to use them correctly.

    Setting-Up-Email-Notifications

    Creating-a-Form-Autoresponder

     

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    Answered by iberlucio on March 05, 2015 at 01:15 PM

    Hmmmm,

    I read, I really need to send to me and to the User.

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    JotForm Support

    Answered by david on March 05, 2015 at 02:23 PM

    Hi,

    As my colleague point out, there are two different types of emails that are sent by our forms.

    Notifications which are sent to you:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    And Autorespnders which are sent to your users:

    http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    The first one goes to you, the second one goes to the user based on what is entered in an "Email" field in your form.

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    Answered by iberlucio on March 05, 2015 at 03:20 PM

    ready,

    problem solved, I'm sending submissions and auto replies.

     

    thanks to all