auto responder email is missing out one field of information

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    Asked on October 26, 2011 at 06:43 AM

    I have a form where the answers are emailed to an administrator and all the information on the form is arriving properly to them (notification email). The form also has a field to fill in if the client wants a copy of the information they've filled in (auto responder email). This email is turning up with one field of information persistently missing. I have deleted and redone the auto responder email completley and also re-inserting the individual field in the email set-up view but nothing is working, the same fault is persisting. It can't be a problem with the webpage because the notification email is working perfectly, it must be the autoresponder code somewhere. Please help!

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    Answered on October 26, 2011 at 06:53 AM

    To which of your forms are you referring? Your account contains more than one form with a field that allows the user to request a copy of their submission.

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    Answered on October 26, 2011 at 08:14 AM

    Hi bluespru,

    Sorry but your last response failed to show up in the online support forum. Please repost your answer using the link below:

    We'll await your response so that any one in JotForm Support can assist you. 




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    Answered on October 26, 2011 at 09:56 AM

    I got the reply from bluespru in my email:

    ------------Message below-------------------


    It’s the ‘Proposals, new projects etc.’ form.

    Many thanks.

    -----------Message above---------------------

    Okay, we'll check it and get back to you ASAP, bluespru. Thanks for the additional info.

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    Answered on October 26, 2011 at 10:44 AM

    Bluespru, I ran a test submission on a clone of your form and was not able to replicate the issue. The entries in all ten (10) fields showed up just fine in both the notification and autoreply.

    Specifically, which field is it that has the problem?