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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Close button not working in feedback embed form

    Asked by globalnpt on March 06, 2015 at 02:32 AM



    I installed a feedback form. and was wondering why my x button is not working please help

    Page URL:

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    JotForm Support

    Answered by Welvin on March 06, 2015 at 08:47 AM


    This is possibly caused by a script conflict within your website. I think you are using our Feedback Button plugin, right?

    How about embedding the feedback form directly to your website using our Feedback Embed method?

    Kindly try it and update us here!


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    Answered by globalnpt on March 06, 2015 at 10:14 AM

    HI Where can i put it properly? I placed it on my footer and my slider disappeared

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    Answered by Sean on March 06, 2015 at 12:06 PM

    Your slider stopped working because there is still script conflict between the Feedback script and your slider.

    I would suggest adding this line of script right before Feedback embed script.

    <script type="text/javascript">  $.noConflict();</script>

    <script src="//d2g9qbzl5h49rh.cloudfront.net/static/feedback2.js?3.2.5970" type="text/javascript">

      new JotformFeedback({
        formId : "50465498125258",
        buttonText : "Lunch and Learn",
        base : "http://jotform.ca/",
        background : "#F50202",
        fontColor : "#FFFFFF",
        buttonSide : "right",
        buttonAlign : "center",
        type : 1,
        width : 700,
        height : 600


    Please give this a try and let us know the outcome.