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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Unable to submit the form, it is stucked on "Please Wait" button

    Asked by gershensonlaw on March 06, 2015 at 02:37 AM

    In chrome, the form simply won't go through. This has happens when clients attempt to complete the form as well.

     

    Page URL:
    http://www.jotform.us/form/43126429277155

    please wait unable to submit submit button please wait button
  • Profile Image
    JotForm Support

    Answered by Jan on March 06, 2015 at 09:05 AM

    Hi there,

    I checked your form and clone it. I filled up the cloned form using Chrome and Firefox and it is working properly. I also did a test submit on your actual form and it is successful as well. Once I hit submit, it will show the "please wait..." button for 5-7 seconds, then it will go to the thank you page.

    The possible reasons why it is taking too long for the form to be submitted are the following:

    1. Too many conditions

    2. Speed of internet connection

    3. Uploading files through the upload field.

    Please clear your browser's cache. I will now clear your form's cache so that your forms will be refreshed on our servers.

    Hope this works. Let us know if you need any further help.

    Thanks!

  • Profile Image

    Answered by gershensonlaw on March 06, 2015 at 11:58 AM

    Thanks for your response. It's not a matter of the form taking too long to respond — it's not going through at all. Not just on my browser, but on my clients' as well. 

     

    How does the "too many conditions" situation work? Is there a certain type of condition I can remove, or cut down on, to solve this?

    Any other suggestions?

  • Profile Image

    Answered by gershensonlaw on March 06, 2015 at 01:43 PM

    I went ahead and deleted a large segment of my form. It seems to work again now.

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    JotForm Support

    Answered by Kiran on March 06, 2015 at 01:46 PM

    As I type my response here, I see your reply that the form is working now. We are glad to see that the issue is resolved for you now. Please let us know if you need any further assistance. We will be happy to help.

    Thanks!