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    Excel file contains no submission

    Asked by Fulvio Colloca on March 06, 2015 at 06:56 AM

    The form does not export recordings to excel file

    awaiting reply
    best regards


    Fulvio Colloca

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    JotForm Support

    Answered by Welvin on March 06, 2015 at 10:20 AM

    Hi Fulvio,

    Our apologies for the issue. I've checked this form http://www.jotformpro.com/form/50493064135956 from your account and I was able to view the data in the excel file. It must be a temporary problem so kindly try it again and please update us here for the result.

    Also, don't forget to clear your forms cache before downloading the file: http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache.

    Thank you and I look forward to your reply!