What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my website loading so slowly?

    Asked by CaliforniaDreamin on March 06, 2015 at 09:27 AM

    I just added a JotForm to a client's website and it's causing the site to load extremely slowly. I got the form to load right away by adding it to the site in an iframe, but the site doesn't fully load for like more than 1 minute. 

    What could be causing this?

     

    Page URL:
    http://familytherapistsb.com/

    JotForm site and Than
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    Answered by Sean on March 06, 2015 at 11:26 AM

    I did a test load time for your website and I did not experience that issue.



    I am using 8MB - ADSL and the site loaded in seconds. Can you confirm if you are still having this issue? You should also try clearing your browser cache to see if that will help. Do let us know the outcome.


    Regards

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    Answered by CaliforniaDreamin on March 06, 2015 at 11:35 AM

    The reason it's loading fast now is that I replaced the JotForm with a WuFu form. 

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    Answered by Sean on March 06, 2015 at 01:02 PM

    Ok. Thank you for the update.

    I am not sure why this happened initially. If you encounter similar behavior after embedding any of your Jotforms on your site in the future, please let us know so that our developers can look into it.

    It is good that you were able to get your issue resolved and feel free to contact us if you ever need further assistance from us.