What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is not working the excel document when i download it?

    Asked by ampercorp on March 06, 2015 at 10:43 AM

    Everything is clear!

    Page URL:

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    JotForm Support

    Answered by david on March 06, 2015 at 12:30 PM


    I checked your form with a large amount of submissions and I was able to download the Excel report:

    When I checked the report, it was fully populated:

    I left the actual data out of the screenshot but it was complete.

    I had another user state they were also having trouble with their excel reports recently.  Are you still unable to download a complete report?  If so, let us know and we will pass this along to our development team.  As far as I can tell though, everything appears to be working properly.

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    Answered by alp_deniz on March 09, 2015 at 11:45 PM


    The problem has been recently identified and resolved. Please accept our apologies for any inconvenience.

    Kind regards