What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Placing orders

    Asked by lapelpin on March 06, 2015 at 11:43 AM

    why do I not see the person's name that placed an order on my Facebook page and why did it not go directly to paypal?

    Page URL:

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    JotForm Support

    Answered by david on March 06, 2015 at 01:18 PM


    If no selections are made in your form, the user will not be redirected to PayPal.  This was the case for two of your submissions:

    You can set the fields to required to ensure they must select pins before submitting the form:

    But if they submit your form with no selections made, nothing is forwarded to PayPal.

    Let us know if you have any further questions and we will be happy to help.