What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My client says he's not getting he's submissions

    Asked by evanbest on March 06, 2015 at 01:34 PM

    I have created a form for a clean and I'm trying to confirm that his submission are in fact going to the his email address evan@evanbest.com

    I tried looking for Email alert but I couldn't find it, I don't know if it's just staring me in the fact or have you, but I don't see anything that says email alerts. How do I confirm that he's email is the email that the submissions are going to? I tried looking at account settings, but that only confirms the email for this account.

    If you can show me where "email alert" is that would be great?





    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 06, 2015 at 02:34 PM

    Hello, please follow these detailed instructions in order to setup an email alert.


    We are here to assist you if needed.