What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Downloaded Excel reports are blank

    Asked by filiacao3 on March 06, 2015 at 02:33 PM

    NÃO ESTOU CONSEGUINDO EXPORTAR PARA EXCEL COM EXITO

    olá,

    estou fazendo dowloand com excel , contudo o excel esta baixando vazio , sem os dados do arquivo.

    Preciso de solução.

    download excel excel report
  • Profile Image
    JotForm Support

    Answered by Mike on March 06, 2015 at 04:45 PM

    Thank you for contacting us.

    It seems that there was a temporary issue with the Excel reports. I have tried a standalone Excel report link option on your form, and it worked properly.

    Can you please try to download the Excel report once again? You can also try the Excel report link (guide mentioned adobe).

    If the issue still persists, please let us know.

  • Profile Image

    Answered by filiacao3 on March 08, 2015 at 10:27 PM

    O PROBLEMA CONTINUA!

    EU ESTOU PRECISANDO MUITO BAIXAR O AQUIVO PARA O EXCEL.

    CONTINUA BAIXANDO O ARQUIVO VAZIO.

    PRECISO DE SUPORTE , URGENTE.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 09, 2015 at 03:45 AM

    Hi,

    Apologies for the inconvenience, unfortunately, I'm unable to replicate the problem in my end. You could try clearing your form's cache and your browser's cache and see if that helps to fix the problem.

    Also, here's the correct link guide on how to create a standalone excel report file: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.

    I'll escalate this to our back end team so that they can take a closer look.

    Kind regards.

     

  • Profile Image

    Answered by MartinSA on March 09, 2015 at 04:16 AM

    The problem still exists with all my forms even after clearing my caches. Unfortunately I can't share a link because all my forms are private.
  • Profile Image
    JotForm Support

    Answered by Charlie on March 09, 2015 at 04:23 AM

    Hi MartinSA,

    To better assist you, I've created a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/529291. We will address to it accordingly.

    Thank you.

  • Profile Image

    Answered by canefew on March 09, 2015 at 04:26 AM

    I have the same problem in my form.There are no excel reports and blank,empty!!

    http://www.jotform.com/submissions/50061640886960

     

  • Profile Image
    JotForm Support

    Answered by Welvin on March 09, 2015 at 07:34 AM

    @canefew,

    I have already replied to your own thread regarding the same issue, kindly check:

    http://www.jotform.com/answers/529281-The-Problem-is-not-solved#1

    Thanks

  • Profile Image

    Answered by filiacao3 on March 09, 2015 at 10:54 AM

    PRECISO DE AJUDA COM URGÊNCIA!

    MEU FORMULÁRIO EXCEL ESTA BAIXANDO EM BRANCO!

    PRECISO MUITO DESSE ARQUIVO.

    A VÁRIOS DIAS ESTOU RELATANDO O PROBLEMA , MAS NÃO ESTOU SENDO ATENDIDO DE FORMA EFICIENTE

  • Profile Image
    JotForm Support

    Answered by alp_deniz on March 09, 2015 at 12:16 PM

    Hello,

    The issue is identified and permanently fixed.

    Thank you very much for your understanding.

    Kind regards,

    Alp