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It seems that there was a temporary issue with the Excel reports. I have tried a standalone Excel report link option on your form, and it worked properly.
Can you please try to download the Excel report once again? You can also try the Excel report link (guide mentioned adobe).
If the issue still persists, please let us know.
O PROBLEMA CONTINUA!
EU ESTOU PRECISANDO MUITO BAIXAR O AQUIVO PARA O EXCEL.
CONTINUA BAIXANDO O ARQUIVO VAZIO.
PRECISO DE SUPORTE , URGENTE.
Apologies for the inconvenience, unfortunately, I'm unable to replicate the problem in my end. You could try clearing your form's cache and your browser's cache and see if that helps to fix the problem.
Also, here's the correct link guide on how to create a standalone excel report file: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.
I'll escalate this to our back end team so that they can take a closer look.
To better assist you, I've created a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/529291. We will address to it accordingly.
I have the same problem in my form.There are no excel reports and blank,empty!!
I have already replied to your own thread regarding the same issue, kindly check:
PRECISO DE AJUDA COM URGÊNCIA!
MEU FORMULÁRIO EXCEL ESTA BAIXANDO EM BRANCO!
PRECISO MUITO DESSE ARQUIVO.
A VÁRIOS DIAS ESTOU RELATANDO O PROBLEMA , MAS NÃO ESTOU SENDO ATENDIDO DE FORMA EFICIENTE
The issue is identified and permanently fixed.
Thank you very much for your understanding.