Downloaded Excel reports are blank

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    filiacao3
    Asked on March 06, 2015 at 02:33 PM

    NÃO ESTOU CONSEGUINDO EXPORTAR PARA EXCEL COM EXITO

    olá,

    estou fazendo dowloand com excel , contudo o excel esta baixando vazio , sem os dados do arquivo.

    Preciso de solução.

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    Mike
    Answered on March 06, 2015 at 04:45 PM

    Thank you for contacting us.

    It seems that there was a temporary issue with the Excel reports. I have tried a standalone Excel report link option on your form, and it worked properly.

    Can you please try to download the Excel report once again? You can also try the Excel report link (guide mentioned adobe).

    If the issue still persists, please let us know.

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    filiacao3
    Answered on March 08, 2015 at 10:27 PM

    O PROBLEMA CONTINUA!

    EU ESTOU PRECISANDO MUITO BAIXAR O AQUIVO PARA O EXCEL.

    CONTINUA BAIXANDO O ARQUIVO VAZIO.

    PRECISO DE SUPORTE , URGENTE.

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    Charlie
    Answered on March 09, 2015 at 03:45 AM

    Hi,

    Apologies for the inconvenience, unfortunately, I'm unable to replicate the problem in my end. You could try clearing your form's cache and your browser's cache and see if that helps to fix the problem.

    Also, here's the correct link guide on how to create a standalone excel report file: http://www.jotform.com/help/101-How-to-create-an-Excel-Report.

    I'll escalate this to our back end team so that they can take a closer look.

    Kind regards.

     

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    MartinSA
    Answered on March 09, 2015 at 04:16 AM

    The problem still exists with all my forms even after clearing my caches. Unfortunately I can't share a link because all my forms are private.
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    Charlie
    Answered on March 09, 2015 at 04:23 AM

    Hi MartinSA,

    To better assist you, I've created a separate thread for your concern, please refer to this link instead: http://www.jotform.com/answers/529291. We will address to it accordingly.

    Thank you.

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    canefew
    Answered on March 09, 2015 at 04:26 AM

    I have the same problem in my form.There are no excel reports and blank,empty!!

    http://www.jotform.com/submissions/50061640886960

     

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    Welvin
    Answered on March 09, 2015 at 07:34 AM

    @canefew,

    I have already replied to your own thread regarding the same issue, kindly check:

    http://www.jotform.com/answers/529281-The-Problem-is-not-solved#1

    Thanks

  • Profile Image
    filiacao3
    Answered on March 09, 2015 at 10:54 AM

    PRECISO DE AJUDA COM URGÊNCIA!

    MEU FORMULÁRIO EXCEL ESTA BAIXANDO EM BRANCO!

    PRECISO MUITO DESSE ARQUIVO.

    A VÁRIOS DIAS ESTOU RELATANDO O PROBLEMA , MAS NÃO ESTOU SENDO ATENDIDO DE FORMA EFICIENTE

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    alp_deniz
    Answered on March 09, 2015 at 12:16 PM

    Hello,

    The issue is identified and permanently fixed.

    Thank you very much for your understanding.

    Kind regards,

    Alp