What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My client says he's not getting his submissions

    Asked by michael  on March 06, 2015 at 02:39 PM

    Somethings is not working correctly. The emails and the conditions that send the emails are not working correctly. Please don't send me instructions on how to setup and email I know what i am doing. I created a private forum question on my account. I have tried using noreply@jotform.com and noreply@formresponse. neither work correctly

    Submissions Getting Emails JotForm noreply forum question
  • Profile Image
    JotForm Support

    Answered by jonathan on March 06, 2015 at 04:47 PM

    Please tell us the form and the email account with issue and we will check them also.

    Thanks.

  • Profile Image

    Answered by qbuster on March 08, 2015 at 05:19 AM

    I think your request is rude - especially if one considers that English might the recipient's second language. Under the circumstances, I have to ask - if, as you say, 'I know what I am doing' , then why are you asking for help?

     

  • Profile Image
    JotForm Support

    Answered by jonathan on March 08, 2015 at 11:21 AM

    I initially was able to traced the OP's email to be recorded in our system as a phisher. The account associated to their email account was already suspended.

    For courtesy sake, I have requested if they can provide to us the form and email account they were having issue with, just in case it was a mistake on the system.

     

    Thanks.