- dsalzmanAsked on March 06, 2015 at 03:42 PM
My form seems to be not sending / hanging after users click the Submit button the final page. This is happening to multiple users on multiple computers/devices. It just says "Please wait..." but nothing happens. Please advise.
Seems to be OK when filling out the form directly from the jot form link, but not when embedding.. - https://secure.jotformpro.com/jsform/50605014966958
- JotForm SupportjonathanAnswered on March 06, 2015 at 05:26 PM
It is highly possible that your jotform http://www.jotformpro.com/form/50605014966958 is having script conflict issue when embedded on your website due to the other existing scripts on the website already.
May I suggest you remove the currently embedded form and then re-embed using its iframe embed code instead.
Follow this user guide: -Getting-the-Form-iFrame-Code
Please try my suggestion and test again. Let us know if the issue persist.
- dsalzmanAnswered on March 09, 2015 at 09:49 AM
Didn't even think about that. Thanks, it worked!!
- JotForm SupportEltonCrisAnswered on March 09, 2015 at 10:54 AM
On behalf of my colleague, you're welcome.