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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form hanging / not sending when used in the website

    Asked by dsalzman on March 06, 2015 at 03:42 PM

    My form seems to be not sending / hanging after users click the Submit button the final page. This is happening to multiple users on multiple computers/devices. It just says "Please wait..." but nothing happens. Please advise.

     

    Seems to be OK when filling out the form directly from the jot form link, but not when embedding.. - https://secure.jotformpro.com/jsform/50605014966958

    Page URL:
    http://www.stonybrook.edu/commcms/fsa/employment/ssr/test.html

    please wait script conflict iframe embed issue
  • Profile Image
    JotForm Support

    Answered by jonathan on March 06, 2015 at 05:26 PM

    It is highly possible that your jotform http://www.jotformpro.com/form/50605014966958 is having script conflict issue when embedded on your website due to the other existing scripts on the website already.

    May I suggest you remove the currently embedded form and then re-embed using its iframe embed code instead.

    Follow this user guide: -Getting-the-Form-iFrame-Code

    Please try my suggestion and test again. Let us know if the issue persist.

    Thanks.

     

     

     

  • Profile Image

    Answered by dsalzman on March 09, 2015 at 09:49 AM

    Didn't even think about that. Thanks, it worked!!

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    JotForm Support

    Answered by EltonCris on March 09, 2015 at 10:54 AM

    @dsalzman 

    On behalf of my colleague, you're welcome.

    Cheers! :)