Form hanging / not sending when used in the website

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    dsalzman
    Asked on March 06, 2015 at 03:42 PM

    My form seems to be not sending / hanging after users click the Submit button the final page. This is happening to multiple users on multiple computers/devices. It just says "Please wait..." but nothing happens. Please advise.

     

    Seems to be OK when filling out the form directly from the jot form link, but not when embedding.. - https://secure.jotformpro.com/jsform/50605014966958

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    jonathan
    Answered on March 06, 2015 at 05:26 PM

    It is highly possible that your jotform http://www.jotformpro.com/form/50605014966958 is having script conflict issue when embedded on your website due to the other existing scripts on the website already.

    May I suggest you remove the currently embedded form and then re-embed using its iframe embed code instead.

    Follow this user guide: -Getting-the-Form-iFrame-Code

    Please try my suggestion and test again. Let us know if the issue persist.

    Thanks.

     

     

     

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    dsalzman
    Answered on March 09, 2015 at 09:49 AM

    Didn't even think about that. Thanks, it worked!!

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    EltonCris
    Answered on March 09, 2015 at 10:54 AM

    @dsalzman 

    On behalf of my colleague, you're welcome.

    Cheers! :)