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Empty excel fileAsked by RedDHArgentina on March 07, 2015 at 01:40 AM
Hola, tengo problemas para pasar a excell los envíos del formulario http://form.jotformpro.com/form/43610952445959.
Es la primera vez que me pasa en 2 años y no se como resolverlo y es urgente que pueda pasar a excell los envíos.
He hecho toma de pantalla para comprender mejor el problema.
excel file empty file
Base on your screenshot, when you downloaded your excel report your submissions were not listed in that report. It appears that this was a temporary issue which has now been resolved.
I have created a standalone Excel Report from your form submissions and I can see all your submissions are listed. You can view it here: https://support.jotform.com/excel/50655038801048
he intentado nuevamente pero no funciona, me pasa lo mismo que he explicado anteriormente.
Sigo sin poder descargar al excell.
hola, he limpiado el caché del navegador y tampoco puedo descargarlo. Hemos probado en un PC en Argentina y tampoco funciona. Dice DESCARGAR pero al abrir el excell está en blanco como en la toma de pantalla que he enviado anteriormente.
hola, tengo el mismo problema con los demás form, no solo con ese.
todos los que hago desgargar, los descarga en excell pero al abrirlos no están los datos, con¡mo en la toma de pantalla adjunta.
Necesito una solucion lo antes posible!gracias
Thank you for reporting this update. You among a few other users are experiencing this issue. Our development team is currently looking into it. As soon as they resolve the issue, we will notify you. Sorry for any inconvenience we may have caused.
sigo sin poder descargar los listados, por favor, es urgente ya que lo necesito para trabajar.
el problema continúa...
Our apologies! Please kindly check your email for the excel file. I have manually sent it to you. If you need to download the excel file for the other forms, then please let us know the URL's so we can do it for you while the issue is still raised to our developers.
Thank you for your patience and understanding!
Your inquiry has been moved to a separate thread so we can properly address it.
You can find you thread here: http://www.jotform.com/answers/529602
Thank you for your cooperation.
Our developers have just patched this problem a few hours ago and I have just tried downloading your form submissions from this form: http://form.jotformpro.com/form/43610952445959 and they appear to be in the excel file by now. Kindly try it again and update this thread if the issue remains the same to your end.
Thank you and our apologies!