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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Empty excel file

    Asked by RedDHArgentina on March 07, 2015 at 01:40 AM

    Hola, tengo problemas para pasar a excell los envíos del formulario http://form.jotformpro.com/form/43610952445959.

    Es la primera vez que me pasa en 2 años y no se como resolverlo y es urgente que pueda pasar a excell los envíos.

    He hecho toma de pantalla para comprender mejor el problema.

    Espero 

    Page URL:
    http://form.jotformpro.com/form/43610952445959

    Screenshot
    excel file empty file
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    Answered by Sean on March 07, 2015 at 11:40 AM

    Base on your screenshot, when you downloaded your excel report your submissions were not listed in that report. It appears that this was a temporary issue which has now been resolved.

    I have created a standalone Excel Report from your form submissions and I can see all your submissions are listed. You can view it here: https://support.jotform.com/excel/50655038801048 

    Regards

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    Answered by RedDHArgentina on March 07, 2015 at 12:25 PM

    he intentado nuevamente pero no funciona, me pasa lo mismo que he explicado anteriormente.

    Sigo sin poder descargar al excell.

    Gracias

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    Answered by Sean on March 07, 2015 at 01:47 PM

    Can you try clearing your browser cache to see if that will help? What browser are you using using? I am using Google Chrome and it works just fine.

    Did you try the spreadsheet I provided above?
    https://support.jotform.com/excel/50655038801048 



    Can you give it another try and let us know the outcome?

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    Answered by Red Diseño Humano on March 07, 2015 at 03:07 PM

    hola, he limpiado el caché del navegador y tampoco puedo descargarlo. Hemos probado en un PC en Argentina y tampoco funciona. Dice DESCARGAR pero al abrir el excell está en blanco como en la toma de pantalla que he enviado anteriormente. 

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    Answered by RedDHArgentina on March 08, 2015 at 01:26 AM

    hola, tengo el mismo problema con los demás form, no solo con ese.

    todos los que hago desgargar, los descarga en excell pero al abrirlos no están los datos, con¡mo en la toma de pantalla adjunta.

    Necesito una solucion lo antes posible!gracias

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    Answered by Sean on March 08, 2015 at 07:59 AM

    Thank you for reporting this update. You among a few other users are experiencing this issue. Our development team is currently looking into it. As  soon as they resolve the issue, we will notify you. Sorry for any inconvenience we may have caused.

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    Answered by RedDHArgentina on March 09, 2015 at 01:21 AM

    Hola,

    sigo sin poder descargar los listados, por favor, es urgente ya que lo necesito para trabajar.

    el problema continúa...

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 06:30 AM

    Our apologies! Please kindly check your email for the excel file. I have manually sent it to you. If you need to download the excel file for the other forms, then please let us know the URL's so we can do it for you while the issue is still raised to our developers.

    Thank you for your patience and understanding!

    Regards

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    Answered by mauriciolorca on March 09, 2015 at 10:27 AM

    I have the same issue. Could you please give me your email to send my URL.

    Thanks and Regards

     

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    Answered by raul on March 09, 2015 at 11:32 AM

    @mauriciolorca

    Your inquiry has been moved to a separate thread so we can properly address it.
    You can find you thread here: http://www.jotform.com/answers/529602

    Thank you for your cooperation.

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 05:22 PM

    @RedDHArgentina,

    Our developers have just patched this problem a few hours ago and I have just tried downloading your form submissions from this form: http://form.jotformpro.com/form/43610952445959 and they appear to be in the excel file by now. Kindly try it again and update this thread if the issue remains the same to your end.

    Thank you and our apologies!