What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is loading too slow into our website

    Asked by mtorresg on March 08, 2015 at 01:05 PM


    I am writing to tell you that I am testing one of the contact forms we have done with tools of your website for online radio. The problem is that we have noticed that their service is very slow although very friendly and easy to use. I am a computer engineer and I have been measuring the response time of our website about your service. Our website is delayed 4 seconds on average lower and your Form 44 sec. As you can see the difference is substantial. We hope that this problem involving the speed of your server is solvable otherwise we will have to find another service that is faster.

    We hope that our comments will help give an even better service from you.


    Miguel Torres



    Page URL:

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    JotForm Support

    Answered by Welvin on March 08, 2015 at 04:38 PM

    Hi Miguel,

    I'm sorry to hear that. But it seems that the problem is related to how the form is embedded to your website. There seems to be a conflict in the page that is causing the problem to happen. Kindly re-embed your form using our iFrame method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. If there's a conflict, our iFrame method should help you fix it.

    Thank you and I hope that helps!