What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank Forms!?

    Asked by TheJotForm on October 26, 2011 at 05:56 PM

     

    I am receiving the Following Blank Forms are every other week or so.

    I would like to know why these Forms are being sent Blank as I selected the 'Red Star' Option so that a client must fill in the information required.

     

    noreply@jotform.com via email-bounces.amazonses.com 
    reply-to noreply@jotform.com
    to (MY EMAIL)
    date Wed, Oct 26, 2011 at 8:42 PM
    subject Internet Property General Enquiries
    mailed-by email-bounces.amazonses.com
     
    hide details 8:42 PM (2 hours ago)



    Question Answer
    Company
    Full Name
    Email
    I am trying to:
    Very Serious Inquiry

    90.193.44.60

     

     

    I have left out my own email in this example and replaced it with  (MY EMAIL). I would like to know if there is a problem, thus, someone is trying to send an inquiry and somewhere along the process something is causing the message to appear blank to me. I have sent myself a message and it appeared fine when I tested it. However, people use different computers and software so my test is not 100%.

     

     

     

  • Profile Image
    JotForm Support

    Answered by Mike_T on October 26, 2011 at 06:48 PM

    Please accept our apologize regarding this issue.

    It is most probably that required condition failed due to some bug. In order to prevent it in the future, please try to use an iFrame option to embed your form.

    Please feel free to contact us if you need any other assistance.