Print does not work on Inbox Submissions View

  • wbffaus
    Asked on March 8, 2015 at 11:39 PM
    Hi there, I am having a lot of trouble printing my form entries. The print function simply does not work. I've tried in Firefox and nothing at all happens - looks like the page just refreshes and in Chrome it opens a Print window with an error message. I need to be able to print these entries. Can you please look into this ASAP. Ari
    Page URL: http://www.wbffshows.com.au/registration/one-category/
  • Elton Support Team Lead
    Replied on March 9, 2015 at 4:28 AM

    Hi,

    I was able to reproduce the problem when using the inbox submissions view. On firefox, the page just reloads when clicking the print button. While on Chrome, it is showing the preview failed error.

    Here's my test on Firefox. https://shots.jotform.com/elton/2015-03-09_16-21-28.mp4

    I have now raised this to our developers for further investigation. Thanks for reporting it.

    ----

    Here's a solution for now which works for me. Instead of printing on inbox, open your form submissions page and do the printing of your submissions there.

    Here's how:

    1. Select  a form then click on Submissions button above.

    Print does not work on Inbox Submissions View Image 1 Screenshot 30

    2. Use the print button to print the selected submission.

    Print does not work on Inbox Submissions View Image 2 Screenshot 41

    Thanks!

  • Paul JotForm Developer
    Replied on March 10, 2015 at 10:11 PM

    Hi,

    Thanks for reporting this.

    We have made some changes to the inbox printing function. Can you please confirm the problem is fixed on your end.

    Thanks

    Paul