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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Print does not work on Inbox Submissions View

    Asked by wbffaus on March 08, 2015 at 11:39 PM
    Hi there, I am having a lot of trouble printing my form entries.The print function simply does not work. I've tried in Firefox and nothing at all happens - looks like the page just refreshes and in Chrome it opens a Print window with an error message. I need to be able to print these entries. Can you please look into this ASAP.Ari
    Page URL:
    http://www.wbffshows.com.au/registration/one-category/

    print error print preview failed
  • Profile Image
    JotForm Support

    Answered by EltonCris on March 09, 2015 at 04:28 AM

    Hi,

    I was able to reproduce the problem when using the inbox submissions view. On firefox, the page just reloads when clicking the print button. While on Chrome, it is showing the preview failed error.

    Here's my test on Firefox. https://shots.jotform.com/elton/2015-03-09_16-21-28.mp4

    I have now raised this to our developers for further investigation. Thanks for reporting it.

    ----

    Here's a solution for now which works for me. Instead of printing on inbox, open your form submissions page and do the printing of your submissions there.

    Here's how:

    1. Select  a form then click on Submissions button above.

    2. Use the print button to print the selected submission.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by paulsimpson on March 10, 2015 at 10:11 PM

    Hi,

    Thanks for reporting this.

    We have made some changes to the inbox printing function. Can you please confirm the problem is fixed on your end.

    Thanks

    Paul