- MiniempresaAsked on March 09, 2015 at 10:49 AM
Olá, bom dia!
Não consigo baixar o excel. O arquivo vem em branco.
Sabe informar o que está acontecendo?
- raulAnswered on March 09, 2015 at 12:10 PM
We apologize for this inconvenience.
We have received reports of this issue and our back end team is currently working on a fix.
Let me forward this ticket to them so you can also be updated here when a fix is released.
In the meantime, please try to create an Excel report to be able to download your data.
Thank you for your understanding.
- JotForm SupportWelvinAnswered on March 09, 2015 at 05:41 PM
Just an update that our developers have made a fix for this problem a few hours ago so kindly try it again and let us know if the issue persists to your end. I've tried downloading your form submissions from this form: http://www.jotformz.com/form/50332762997666 and the data are in the excel file without any issues.
I look forward to your reply!
Thank you and our apologies!