What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Excel submissions file is empty

    Asked by Miniempresa on March 09, 2015 at 10:49 AM

    Olá, bom dia!


    Não consigo baixar o excel. O arquivo vem em branco.


    Sabe informar o que está acontecendo?

  • Profile Image

    Answered by raul on March 09, 2015 at 12:10 PM

    We apologize for this inconvenience.

    We have received reports of this issue and our back end team is currently working on a fix.
    Let me forward this ticket to them so you can also be updated here when a fix is released.

    In the meantime, please try to create an Excel report to be able to download your data.

    Thank you for your understanding.

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    JotForm Support

    Answered by Welvin on March 09, 2015 at 05:41 PM


    Just an update that our developers have made a fix for this problem a few hours ago so kindly try it again and let us know if the issue persists to your end. I've tried downloading your form submissions from this form: http://www.jotformz.com/form/50332762997666 and the data are in the excel file without any issues.

    I look forward to your reply!

    Thank you and our apologies!