Excel submissions file is empty

  • Profile Image
    Miniempresa
    Asked on March 09, 2015 at 10:49 AM

    Olá, bom dia!

     

    Não consigo baixar o excel. O arquivo vem em branco.

     

    Sabe informar o que está acontecendo?

  • Profile Image
    raul
    Answered on March 09, 2015 at 12:10 PM

    We apologize for this inconvenience.

    We have received reports of this issue and our back end team is currently working on a fix.
    Let me forward this ticket to them so you can also be updated here when a fix is released.

    In the meantime, please try to create an Excel report to be able to download your data.

    Thank you for your understanding.

  • Profile Image
    Welvin
    Answered on March 09, 2015 at 05:41 PM

    Hi,

    Just an update that our developers have made a fix for this problem a few hours ago so kindly try it again and let us know if the issue persists to your end. I've tried downloading your form submissions from this form: http://www.jotformz.com/form/50332762997666 and the data are in the excel file without any issues.

    I look forward to your reply!

    Thank you and our apologies!