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    When I download the excel data, the sheet are empty.

    Asked by JuzSchieder on March 09, 2015 at 04:09 PM


    when I download the excel data, the sheet are empty...Please help! Thank you

    This is a re-post of a comment on How to Export Form Data to Excel

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    JotForm Support

    Answered by jonathan on March 09, 2015 at 05:19 PM

    You must be referring to your jotform http://www.jotformeu.com/form/50634302459351

    I made a test download of the form submission, but I could not replicate the issue.

    I was able to download the submission data in Excel



    it is possible that the issue is location related.

    We also have some other users reporting the same issue as to yours in your location. 

    Can you please retry again, but this time logout first and relogin using this link instead http://www.jotform.com/login

    Then, go to the Submissions page and try downloading the Excel submission data file.

    Please let us know if the issue still persist even after doing this.