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    How can I reset my account password?

    Asked by Rich  on March 09, 2015 at 04:14 PM

    I have tried to reset my account password and have not had any success.  The pop up screen that comes up says its going to send it to me but only lists <br /><br /> as the email address.  I have tried the reset password feature several times and have not received anything in my email box.

    Please help,

     

    Rich Trent

    Screenshot
    my account account password reset password email
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    Answered by Rich on March 09, 2015 at 04:20 PM

    Issue resolved.  I feel dumb.  

     

    Check the junk mail folder.  All of the email reset requests went to my junk mail folder.

     

    Always, Always, Always - Check that first.  :)

     

    Thanks for Watching

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    Answered by Ben on March 09, 2015 at 05:26 PM

    Hi Rich,

    Thank you for the update and I am glad to hear that you are now able to access your account.

    Please do let us know if you need any assistance in the future and we would be happy to assist. :)

    PS: Spam, Trash/Junk and Bulk email folders, usually in that same order for webmail account and in the email clients - in case it is ever needed again.