- RHemeryAsked on October 27, 2011 at 05:30 AM
I don't receive an email when someone fills in the form. Are they down at the moment?
- allanftdAnswered on October 27, 2011 at 06:29 AM
Thanks for bringing this to our attention. May we ask from which particular form were you having difficulty receiving email notifications from JotForm?
I have tested your notification using a Yahoo Mail account and I wasn't able to replicate the issue you reported.
Could you please try a different email address as the destination email of your notifications? Perhaps a Gmail, Hotmail, or Yahoo Mail account. If it works using this email, the issue is most likely with your email service provider. You must contact your ISP or system administrator (person or group administering your email system) regarding this issue so that they can investige on their end. They may need to add jotform.com domain to their white list.
You may also find this link helpful:
If the issue still persists, please let us know so that we can investigate further. We apologize for any inconvenience. Thank you for using JotForm!