What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails that arrive as Jotform not the customers name.

    Asked by LeeThompson2424 on October 27, 2011 at 06:47 AM

    Hi,  We have set up jotform for a company called guided battlefield tours, when they are receiving enquiries within there email system it just states jotform as the title and not the users email.  Is there a way we can change this so the customer can see the email address instead of just seeing jotform.

    This way when they need to find a certain persons email it will be easy to identify instead of just seeing jotform then having to go into each one and find the relevant email.

    Hope you understand.



    Page URL:

  • Profile Image

    Answered by allanftd on October 27, 2011 at 07:21 AM

    Hi LeeThompson2424,

    Thanks for posting your concern. Could you please set the Sender Email to the E-mail field of your form as shown below?

    You can do this using the following steps:

    1. Log into your JotForm account and go to My Forms section.

    2. Select the form and click on "Edit".

    3. Click on "Setup and Embed" tab on the form builder toolbar.

    4. Click on "Email Alerts" and select "Notification".

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom).

    6. Set the Sender E-mail: E-mail

    7. Click "Finish" button.

    We are looking forward to hearing from you. Have fun using JotForm!