I can't locate my login info

  • Profile Image
    ellen 
    Asked on March 10, 2015 at 11:06 AM

    Hello,

    Users on my website are receiving a "form disabled" message when they try to join my mailing list. This started happening last night, after a couple years of having no issues at all. I don't have the login info or username for my account. My site is dusendusen.com, and when people join my mailing list it is sent to dusen@dusendusen.com. Do you know what this issue is here? Can you help me to get into my account?

     

    Thank you!

     

    Ellen

  • Profile Image
    Jeanette
    Answered on March 10, 2015 at 12:56 PM

    Your form was disabled because your account BIGFRIEND reached the monthly limit (100 submissions) , such username is linked email  K******LLMAN@gmail.com 

    In order to restablish your account, you must upgrade it using this link

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=BIGFRIEND