What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't locate my login info

    Asked by ellen  on March 10, 2015 at 11:06 AM

    Hello,

    Users on my website are receiving a "form disabled" message when they try to join my mailing list. This started happening last night, after a couple years of having no issues at all. I don't have the login info or username for my account. My site is dusendusen.com, and when people join my mailing list it is sent to dusen@dusendusen.com. Do you know what this issue is here? Can you help me to get into my account?

     

    Thank you!

     

    Ellen

    Page URL:
    http://www.dusendusen.com/newsmail

    Screenshot
    login info locate message site mailing list
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 10, 2015 at 12:56 PM

    Your form was disabled because your account BIGFRIEND reached the monthly limit (100 submissions) , such username is linked email  K******LLMAN@gmail.com 

    In order to restablish your account, you must upgrade it using this link

    http://sites.fastspring.com/interlogy/product/jotformpremiummonthly?referrer=BIGFRIEND