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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to download Excel submission

    Asked by divadhslee on March 10, 2015 at 01:19 PM

    Dear Support Team,

    I have been unable to download the tabulated submissions in Excel, CSV or PDF.

    It showed that it was downloading, and then either it showed it has downloaded or failed in the downloading.

    Please help.

     

    Thank you

    Warm Regards

    David Lee

    unable to download Submissions excel CSV
  • Profile Image
    JotForm Support

    Answered by david on March 10, 2015 at 03:00 PM

    Hi,

    I checked your account and since you only have one form, I checked that form to make sure I was indeed able to download the Excel report.  When I tried, I was able to download the complete report without issue:

    When I viewed the sheet to make sure that it was complete, all the data was indeed included.

    You may want to clear your browsers cache and cookies to see if that helps.  If not, try another web browser if possible. 

    If you are still unable able to download the excel report of your submissions, let us know and we will be happy to have another look.

  • Profile Image

    Answered by divadhslee on March 10, 2015 at 10:31 PM

    Hi,

    I downloaded via another way, that is by clicking on "Report" on the top bar and then "Add New Report" and it worked. Thank you.

    Warm Regards

    David Lee

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    JotForm Support

    Answered by jonathan on March 11, 2015 at 06:02 AM

    Hi David Lee,

    Thank you for letting us know that you were able to resolve the issue.

    I assume you were referring to the Excel Report that resolve the issue.

    -How-to-create-an-Excel-Report

    Contact us again anytime for any assistance you need.

    Thanks!