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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting XML Error "Access Denied" when downloading uploaded images

    Asked by Rigoberto on March 10, 2015 at 03:43 PM Page URL:

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    JotForm Support

    Answered by Charlie on March 10, 2015 at 04:49 PM


    Apologies for the inconvenience, it is highly probable that the reason for this is that the user who uploaded the images may have experienced premature uploading or transferring of file data which causes the image or file to be corrupted. I would advise that you contact them and ask for the files directly.

    But, I will escalate this to our developers and back end team so that they can take a closer look and check if there's a problem related to uploading files.

    Kind regards.

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    JotForm Support

    Answered by liyam on March 11, 2015 at 07:51 AM

    Hello Rigoberto,

    Both links are now working. You may do so download both files.

    If you have other questions or concerns, please do let us know.