What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access my account and i'm not receiving emails when prompting to reset my password?

    Asked by politepersonnel on October 27, 2011 at 11:44 AM
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    Answered by allanftd on October 27, 2011 at 12:26 PM

    Hi politepersonnel,

    We have sent you another message with the instructions on how to reset your password. It was sent to help@politepersonnel.com. Please check your mailbox including spam and junk folders.

    Thank you for using JotForm!

    Cheers,

    Allan
    JOTFORM SUPPORT

     

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    Answered by politepersonnel on October 27, 2011 at 01:03 PM

    My email address is hello@politepersonnel.com, can you resend please. many thanks

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    Answered by politepersonnel on October 27, 2011 at 01:11 PM

    For some reason I dont receive emails tohello@politepersonnel.com this address this happened yesterday when I was testing the forms I made. Is it possible to send me the email to rhodri.williams@hotmail.co.uk? 

     

    Thanks Again

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    Answered by allanftd on October 27, 2011 at 01:53 PM

    As requested, I have updated your account and registered your hotmail email address into your JotForm account. I have sent the instructions to reset your password in the new email address. 

    Please check if you received the email this time. Let us know if you need further assistance.

    Thank you for using JotForm! 

    Allan
    JOTFORM SUPPORT